Reviews

"Anyone looking for an insurance agent for homeowners insurance, check out Tim Westfalls office. I had a tree fall on my house and it took no time to get it removed and a tarp placed to protect my house. They have made this experience a lot easier to bear. They have communicated with me through the process with great care and compassion; answering my every question. Saying the entire office is amazing feels like it’s not enough. I am amazed at the level of care they have provided!"

"Recently my wife was involved in an accident. The at fault driver had out of state insurance. So I was concerned about getting our claim resolved but our agents at Tim Westfall -State Farm helped get everything settled. Sharon stayed in touch with us, calling us to follow up with all our needs. Bethany also was there to answer questions and help us through this process. I want to thank them for their concerns and for friendly service.
(Additional review)
A deer ran into the side of my vehicle a couple of weeks ago and my claim was handled quickly and without any problems. I'm thankful for Sharon who stayed in contact and made sure everything was done correctly. Bethany was helpful when I called to report the incident by directing me to the claims department."

"Disappointing Experience With a Longtime State Farm Agent

I was a customer of this State Farm agent for several years, but my experience handling a significant property damage claim ultimately led me to take my business elsewhere.

My home sustained damage after a severe hailstorm and large tree limbs fell from a considerable height. When we purchased the home, the seller had replaced the roof, and I had also installed Gutter Guard to help prevent leaves from obstructing the gutters and drainage system.

The most significant damage involved my chimney. When I visited the agent’s office to explain the situation, one of the employees recommended a friend of hers who owned a contracting business and said she would arrange for someone to inspect the damage. Trusting that recommendation, I expected an objective assessment of the problem.

Unfortunately, the experience that followed left me deeply dissatisfied. The individual who came to inspect the damage began offering reasons why the chimney damage might not be covered. He then suggested that leaves obstructing the gutters had prevented proper drainage, weakened the wooden chimney, and caused the damage. I disagreed with this explanation and attempted to explain my concerns, but he became increasingly insistent on his assessment.

Given the circumstances, I was troubled by how quickly the discussion focused on explanations for why the damage should not be covered rather than what had actually caused it. The large, heavy tree limb that struck the chimney was substantial enough that I personally had to drag it down the driveway for removal.

I cannot speak to anyone else’s experience, nor can I establish anyone’s motives. However, the circumstances surrounding the contractor recommendation, the inspection, and the explanation offered for the damage left me questioning whether my claim had received the fair and objective consideration I expected from my insurance provider.

I was particularly disappointed because I had trusted this agent with my insurance business for years. That trust was lost, and I ultimately switched insurance companies."

"Highly recommend Tim Westfall State Farm! Our family was recently in a car accident that wasn't our fault. Both vehicles were declared a total loss, and to make matters more complicated, the other driver only carried minimum insurance limits, which didn't come close to covering our higher-valued vehicle. Thankfully, State Farm stepped right in to handle everything. From the very beginning, the process was incredibly smooth and efficient. What stood out the most was the genuine empathy the office showed us during a stressful time. Luckily, no one was injured, and the team made sure our claim was settled in a timely manner. Thank you to everyone involved at Tim Westfall’s office for turning a bad situation into a smooth experience!"

"I switched over to State Farm today and Avery was super helpful and kind. He made the whole process quick and painless and even helped me get the price a few dollars lower than my initial quote. Thank you so much for your help Avery!!!!"

"Tim and his team have been instrumental in making sure all my policies are in place, have the right coverage, and they are just such nice people to work with. Always there when I need them to send something, always willing to help out. The quality of State Farm with a top notch team to support you when you need it. I feel safe, covered, and know if I ever need it, my coverage will take care of everything I expect it to."

"Avery was incredibly helpful and patient with us as we changed insurance carriers after many years with the same company. He made the process as painless as possible and saved us quite a bit of money as well. Thanks Avery!"

"Erica is wonderful. She helped me get everything down very quickly."

"Erica is great and professional. She helped me with a new renters insurance and was well aware of my specific needs. Everything was done the way I wanted.
A follow-up a year later: I become a new homeowner and decide to quote homeowners insurance policy from State Farm. Erica reached out immediately and we had almost 2 hours of conversations to go over what coverages to choose, whether bundling helps save more, etc. She’s very passionate and really helpful!"

"Very smooth process. Sharon was very helpful. Body shop and rental experience was excellent."

"Westfall State Farm has always been the best. We have been with them for decades for all our insurance needs. Recently we needed to make a claim. The process was simple and the communication excellent. We would highly recommend them."

"They are always super helpful at Tim Westfall State Farm. Erica in particular has worked with us on a couple of occasions and always takes the time to make sure that all of our questions are answered."

"Avery was a great help in getting us set up with new homeowners and auto insurance. Saved us $2,000+ a year. I found Avery to be knowledgeable and efficient. I would recommend him and State Farm."

"Erica is super helpful and patient with Ang questions you have for her!!"

"Sharon Westfall was really nice and she was checking every time on Sofia. I thank her for the good customer service. Help me get through the claim."

"We have been with another insurance company for years. My husband and I received our renewal statement payment. The renewal amount was more than what we could afford. We decided to go to State Farm. What a great decision. We met Mrs. Erica Aronson and stated to her our situation. She went straight into the process. First, Erica thoroughly reviewed our previous policy and found a way to offer us a better coverage for our vehicles at a much lower premium. Erica was friendly and very knowledgeable which made switching our auto insurance at ease for us and also money was saved. Also, she introduced us to Mr. Tim Westfall the Agent which showed us they really care about the clients."

"I walked into the office not knowing exactly what question to ask and ready for the usual red tape. I got the complete opposite and have never been treated so kindly and in a familiar and understanding manner. Erica really helped me make sense of how to reinstate my coverage and how to avoid potential issues in the future, and because of today I fully intend on staying here for all my other insurance needs. Thank you!!"

"Erica was very helpful. Fast and easy"

"Stopped in the office to ask for an auto document. My agent, Erica was available to assist in answering my request for obtaining a copy of a misplaced Registration Card. She helped search and complete the application for a duplicate card for me to submit to the DMV. I appreciated her extra efforts in helping me."

"I cannot say enough about Erica at the office. Anytime I call with a request she handles it quickly and on the call. I called her with a request today. Not only did she handle it, she walked mee through where I could find the information myself in the future. She is amazing. The office is lucky to have her!"

"I was researching/shopping for my Home, Auto & Umbrella insurance policies. Contacted Tim Westfall's office & spoke with Erica Aronson, one of Tim's agents.
Met with Erica & spent 2+ hours reviewing every detail of the policies I needed. Erica was very patient, thorough in answering my questions & knowledgable/gave insight to specifics in each policy that I was not aware of.
I made the decision to move my Home, Auto & Umbrella insurance coverage to State Farm because of the good coverage, good cost/policy & confidence that Erica & Tim would provide good assistance/representation for me if I need to file a claim with State Farm."

"My wife and I had really positive experience working with Tim Westfall and his team after our car was hit my a flyng tire on the highway. From the moment we reported the incident, they were professional, responsive, and genuinely helpful throughout the entire process. Thank you for making the process seamless and stress free."

"Erica Aronson was such a big help with my quote. She was super friendly and professional. I would absolutely recommend her."

"It was a pleasure dealing with Erica. After being a homeowner for over 30 years, it is finally nice to deal with an insurance agent who is not pushy. I feel that my expectations have not only been met, but they have been exceeded. I not only have Home and Auto, I also have motorcycle and trailers that need to be insured. She was thorough in her questions. She answered all of my concerns. I will definitely be referring her to my fellow workforce as well as my congregation."

"I had an amazing encounter with Avery over the phone he was very friendly and relatable while getting my car insurance he explained everything to me and made sure I got the best rate possible"