Skip to content

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Greg Bowman

Greg Bowman

July 3, 2025

5  out of  5
rating by Greg Bowman
"Everyone at Tim Westfall State Farm is a pleasure to work with. Erica did a great job with my business insurance recently. Bethany has been great to work with on my home and auto. We appreciate Tim and his whole group."
We responded:
"Thank you, Greg, for sharing your positive experience! I'm happy to hear that Erica and Bethany have been helpful with your business, home, and auto insurance needs. Your appreciation for our team means a lot to us. Thanks for being a part of the Tim Westfall State Farm Family!"
Profile photo of Emily Jones

Emily Jones

July 1, 2025

5  out of  5
rating by Emily Jones
"Erica was so helpful and walked me through each step and clarified all of my questions. She is trustworthy and made me feel comfortable!"
We responded:
"Thank you for your review, Emily! I'm happy to hear that Erica was able to assist you so effectively and make you feel at ease. We always aim to provide clear and trustworthy service. If you have any more questions or need further assistance, feel free to reach out!"
Profile photo of Fitima Miller

Fitima Miller

June 25, 2025

5  out of  5
rating by Fitima Miller
"Avery was the absolute best agent. He was very knowledgeable and worked fast in my auto and home quote. I really like the fact that they are honest here at this agency and not up charging like 40% outside NC insurance recommendations. Thank you Avery for literally saving me almost $250 on my auto with inexperienced drivers."
We responded:
"Thank you for your review, Fitima! I'm happy to hear that Avery provided you with such knowledgeable and efficient service. It's great to know that our honest approach and competitive pricing made a difference for you. If you need anything else, feel free to reach out! Thanks for choosing Tim Westfall State Farm!"
Profile photo of Star Spove

Star Spove

June 19, 2025

5  out of  5
rating by Star Spove
"Erica is the best! She is always available for any questions I have and is happy to help. If you are tired of dealing with insurance companies that don’t care, switch to State Farm with Tim Westfall and his team. You won’t be disappointed!"
We responded:
"Star, thank you for such a wonderful review! I am so happy erica was able to help with all of your insurance needs! We are always here when you need us! "
Profile photo of Meg Garner

Meg Garner

June 18, 2025

5  out of  5
rating by Meg Garner
"My agent, Erica was such a tremendous help in explaining what was needed to safely secure home and auto insurance from State Farm. She is easy to talk to, informative and I never felt pressured in any regard. I also must add that the cost of premiums was a very pleasant surprise. Many thanks Erica!"
We responded:
"Thank you for your review, Meg! I'm happy to hear that Erica was able to assist you effectively and make the process smooth and informative. It's great to know that you were happy with our costs. If you have any more questions or need further assistance, feel free to reach out anytime! Welcome to our State Farm family!"
Profile photo of Glenn Uhrlass

Glenn Uhrlass

June 14, 2025

5  out of  5
rating by Glenn Uhrlass
"Tim and his team did an amazing job handling my son’s rental insurance claim when his car was broken into and his saxophone was stolen. State farm handled the claim quickly and my son received his money to shop for another saxophone to purchase in the near future. Thank you Tim and team for getting this claim resolved so quickly! You guys are awesome!"
We responded:
"Thank you, Glenn! I'm really happy to hear that Sharon was able to assist with your Sam's rental insurance claim efficiently. It's great to know that he can now shop for a new saxophone. We appreciate your kind words and are always here to help with any future needs!"
Profile photo of Andrea Moscatelli

Andrea Moscatelli

June 12, 2025

5  out of  5
rating by Andrea Moscatelli
"Thank you Avery. I am very happy to have found a very competitive homeowner/auto insurance. Very happy with my new State Farm policies😊"
We responded:
"Andrea, thank you for sharing your experience! I'm glad to hear that Avery was able to assist you in finding competitive homeowner and auto insurance policies. We're delighted to have you with us at State Farm. Let us know if there's anything else we can do for you!"
Profile photo of Jennifer Alston

Jennifer Alston

June 11, 2025

5  out of  5
rating by Jennifer Alston
"I had the best experience with Erica Aronson I could ever have with an insurance agent ever. She is too sweet. She was very helpful and she took the time out of her busy schedule to help and coach me through each step I needed to take. Thank you so much for being one of the most beautiful spirits I’ve ever ran across."
We responded:
"Thank you for your wonderful feedback, Jennifer! I'm delighted to hear that Erica provided such exceptional support and guidance. Her dedication and kindness truly make a difference. If you need anything else, feel free to reach out anytime!"
Profile photo of Phyllis Groce

Phyllis Groce

June 5, 2025

5  out of  5
rating by Phyllis Groce
"Being in the customer service business I appreciate great customer service. All my dealings with Tim and Erica have been easy and informative. When I request information from Erica, she is very responsive, helpful and I get a quick reply. When I send people to her, they call me back and thank me for the help and kindness they get with Erica. Thank you!"
We responded:
"Thank you for your review, Phyllis! I'm happy to hear that your experiences with me and Erica have been positive and informative. It's wonderful to know that Erica's responsiveness and helpfulness have made a difference for you and those you refer. We appreciate your support and are here for any future needs!"
Profile photo of Clell Clemons

Clell Clemons

June 2, 2025

5  out of  5
rating by Clell Clemons
"Erica is Great!!!!! Super knowledgeable and helpful! Does everything in a jiffy"
We responded:
"Thank you for your review, Clell! I'm really happy to hear that Erica was able to assist you so efficiently. Her expertise and dedication are truly appreciated. If there's anything else we can do for you, just let us know!"
Profile photo of Alexi Guerrero

Alexi Guerrero

May 21, 2025

5  out of  5
rating by Alexi Guerrero
"Very helfull and professional"
We responded:
"Thank you, Alexi, for your kind words! I'm glad to know you found our service helpful and professional. If you have any questions or need further assistance, feel free to reach out. We're here to help!"
Profile photo of Payge Manser

Payge Manser

May 17, 2025

5  out of  5
rating by Payge Manser
"Erica was an absolute amazing help! I was looking for some insurance options and she helped me with everything I was asking for! Truly an amazing place and very helpful staff!!"
We responded:
"Thank you, Payge, for sharing your experience! I'm glad Erica was able to assist you with your insurance needs. Our team is dedicated to providing helpful and comprehensive service. If you have any more questions or need further assistance, feel free to reach out anytime!"
Profile photo of Alexus Cook

Alexus Cook

May 16, 2025

5  out of  5
rating by Alexus Cook
"Erica was very kind and seamlessly handles all of questions, especially as a new driver. Very happy!"
We responded:
"Thank you, Alexus! I'm glad to hear that Erica was able to assist you with your questions as a new driver. We appreciate your feedback and are here to help with any future needs you may have. Feel free to reach out anytime!"
Profile photo of Y Caryle

Y Caryle

May 14, 2025

5  out of  5
rating by Y Caryle
"Erica was wonderful in helping insure my townhouse and car. She explained and went over in detail everything including answering all of my questions. Really appreciate the time and patience."
We responded:
"Thank you, Yvonne, for sharing your experience! I'm glad to hear that Erica was able to assist you with insuring your townhouse and car. Her detailed explanations and patience in answering your questions are truly valued. If you have any more questions or need further assistance, please feel free to reach out to our office. Welcome to the Tim Westfall State Farm Family!"
Profile photo of Crystal Cao

Crystal Cao

May 12, 2025

5  out of  5
rating by Crystal Cao
"Erica was super helpful in helping me set up my renters insurance! Avery also gave me a call initially and was friendly. Great office!"
We responded:
"Thank you, Crystal! I'm glad to hear that Erica was able to assist you with setting up your renters insurance and that Avery made a positive impression with his friendly call. We're grateful to have such a dedicated team. If you have any more questions or need further assistance, feel free to reach out to our office anytime!"
Profile photo of Hal Swaim

Hal Swaim

May 12, 2025

5  out of  5
rating by Hal Swaim
"Erica was very patient and polite, giving me all the help that I needed!"
We responded:
"Thank you, Hal, for sharing your experience! I'm glad Erica could assist you with patience and politeness. If you need any more help or have questions in the future, feel free to reach out to our office. We're here for you!"
Profile photo of nicole handschumaker

nicole handschumaker

May 7, 2025

5  out of  5
rating by nicole handschumaker
"They're all super friendly and incredibly helpful. I have a positive experience every time I speak with them. I would highly recommend them to anybody needing any type of insurance."
We responded:
"Thank you, Nicole, for sharing your positive experience! I'm happy to hear that our team has been friendly and helpful during your interactions. Your recommendation means a lot to us. If you ever have any questions or need assistance, feel free to reach out. We're here to help!"
Profile photo of Haley Harris

Haley Harris

May 5, 2025

5  out of  5
rating by Haley Harris
"Erica has always been so wonderful to work with. I had let time slip away and was late on my payment and she reassured me that we would get it taken care of together. As a mom with two young babies, things like that can easily slip my mind as I’m busy with other things. She was wonderful and helped me right away."
We responded:
"Thank you, Haley, for sharing your experience! I'm glad Erica could assist you promptly and provide the reassurance you needed. We understand how busy life can get, especially with little ones, and we're here to help whenever you need it. Don't hesitate to reach out if there's anything else we can do for you!"
Profile photo of Ron Creech

Ron Creech

April 30, 2025

5  out of  5
rating by Ron Creech
"This firm handles insurance claims professionally with true concern for their clients. I highly recommend Tim Westfall Insurance Agency for all your insurance needs. Simply the best!!"
We responded:
"Thank you, Ron, for your wonderful feedback! I'm glad to know that you appreciate Sharon's professional handling of insurance claims and our genuine care. Your recommendation means a lot to us. If you or Trishia ever need assistance or have questions, you know how to find us. We're here to help!"
Profile photo of ron

ron

April 29, 2025

5  out of  5
rating by ron
"Erica was great at helping me get set up with State Farm for my house and auto insurance. Made it easy. Thanks"
We responded:
"Thank you, Ron! I'm happy to hear that Erica made the process of setting up your home insurance and auto insurance with State Farm easy. We're grateful for your feedback and are here to assist with any future needs or questions you might have. Welcome to the Tim Westfall State Farm Family!"
Profile photo of Matthew Hale

Matthew Hale

April 25, 2025

5  out of  5
rating by Matthew Hale
"Erica has done nothing but been completely professional, and easy to communicate with! She is very understanding and outstanding as well! 💯 11/10"
We responded:
"Thank you, Matthew, for your wonderful feedback! I'm glad to hear that Erica has been easy to work with. Her understanding nature truly makes her an outstanding part of our team. If you need any assistance in the future, feel free to reach out!"
Profile photo of Janelle He

Janelle He

April 23, 2025

5  out of  5
rating by Janelle He
"Erica is great and professional. She helped me with a new renters insurance and was well aware of my specific needs. Everything was done the way I wanted."
We responded:
"Thank you, Janelle, for sharing your experience! I'm glad to know that Erica was able to assist you with your renters insurance and meet your specific needs. We appreciate your feedback and are here to help with any future questions or needs you may have. Welcome to the Tim Westfall State Farm Family!"
Profile photo of Lashanta Bailey

Lashanta Bailey

April 22, 2025

1  out of  5
rating by Lashanta Bailey
"Mind you, I was told to go online and write a review, humm just so they can get my $270. Erica is not professional. How she set me up for auto insurance, renter insurance. Then put down the wrong information. On purpose. She put down I was born in 1999. I get a letter in mail of a refund. Of the renters insurance. I called she states they was waiting on underwriting. No wonder yall had the wrong information. But had my correct checking account information For payment. Then some lady called, just to lure me to providing her all the information a whole month later. They fraud me from the beginning. Erica did as well. She fast talked me. She not one time called me or reach out. Then last week I was told they not added full coverage back on my car after she ran my driving record a month later. That didn’t stop anything. Same day I was able to get full coverage with much lower rate. They was a scam from the time Erica got on the phone. They will tell u anything just to collect. I will never do business with this office. Tim answer the phone and said please hold someone will assist you. He knew all along. I wish they would have been honest from the time I called so I could have went else where. Erica, Tim and Bethany is the worst. Fast talked me. Bethany irritated the hell out of me. Erica was never available. Poor customer service. And they knew they was wrong. They asking me about an accident that happened two years ago that did not have anything to do with them. When they made insurance companies they made plenty. Run away. You don’t want the experience I have had. I take back my 5 star due to the lies Erica has told."
We responded:
"I'm genuinely sorry to hear about the issues you've faced with our office. There can be issues when you start a quote online yourself and I'm sorry that it took so long to resolve the problems that came about due to the misinformation on your application. "
Profile photo of Cherrie Camis

Cherrie Camis

April 15, 2025

5  out of  5
rating by Cherrie Camis
"Avery helped me with my insurance policy and was available when I needed to contact him with any concerns. I appreciate his effort and fast work in getting my request done! Thank you Avery!"
We responded:
"Thank you, Cherrie, for sharing your experience! I'm glad to know that Avery was able to assist you with your renters insurance policy and address your concerns promptly. Your appreciation for his effort and quick response means a lot. If you have any more questions or need further assistance, feel free to reach out anytime!"
Profile photo of Jessie Nichols

Jessie Nichols

April 14, 2025

5  out of  5
rating by Jessie Nichols
"Avery was great. Would recommend."
We responded:
"Thank you, Jessie, for your feedback! I'm happy to hear that Avery provided you with great service while quoting your renters insurance and auto insurance. If you have any questions or need further assistance, feel free to reach out. We're here to help! Welcome to the Tim Westfall State Farm Family!"