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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Y Caryle

May 14, 2025

5  out of  5
rating by Y Caryle
"Erica was wonderful in helping insure my townhouse and car. She explained and went over in detail everything including answering all of my questions. Really appreciate the time and patience."
We responded:
"Thank you, Yvonne, for sharing your experience! I'm glad to hear that Erica was able to assist you with insuring your townhouse and car. Her detailed explanations and patience in answering your questions are truly valued. If you have any more questions or need further assistance, please feel free to reach out to our office. Welcome to the Tim Westfall State Farm Family!"
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Crystal Cao

May 12, 2025

5  out of  5
rating by Crystal Cao
"Erica was super helpful in helping me set up my renters insurance! Avery also gave me a call initially and was friendly. Great office!"
We responded:
"Thank you, Crystal! I'm glad to hear that Erica was able to assist you with setting up your renters insurance and that Avery made a positive impression with his friendly call. We're grateful to have such a dedicated team. If you have any more questions or need further assistance, feel free to reach out to our office anytime!"
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Hal Swaim

May 12, 2025

5  out of  5
rating by Hal Swaim
"Erica was very patient and polite, giving me all the help that I needed!"
We responded:
"Thank you, Hal, for sharing your experience! I'm glad Erica could assist you with patience and politeness. If you need any more help or have questions in the future, feel free to reach out to our office. We're here for you!"
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nicole handschumaker

May 7, 2025

5  out of  5
rating by nicole handschumaker
"They're all super friendly and incredibly helpful. I have a positive experience every time I speak with them. I would highly recommend them to anybody needing any type of insurance."
We responded:
"Thank you, Nicole, for sharing your positive experience! I'm happy to hear that our team has been friendly and helpful during your interactions. Your recommendation means a lot to us. If you ever have any questions or need assistance, feel free to reach out. We're here to help!"
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Greg Bowman

May 5, 2025

5  out of  5
rating by Greg Bowman
"Everyone at Tim Westfall State Farm is a pleasure to work with. Erica did a great job with my business insurance recently. Brittany has been great to work with on my home and auto. We appreciate Tim and his whole group."
We responded:
"Thank you, Greg, for sharing your positive experience! I'm happy to hear that Erica and Bethany have been helpful with your business, home, and auto insurance needs. Your appreciation for our team means a lot to us. Thanks for being a part of the Tim Westfall State Farm Family!"
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Haley Harris

May 5, 2025

5  out of  5
rating by Haley Harris
"Erica has always been so wonderful to work with. I had let time slip away and was late on my payment and she reassured me that we would get it taken care of together. As a mom with two young babies, things like that can easily slip my mind as I’m busy with other things. She was wonderful and helped me right away."
We responded:
"Thank you, Haley, for sharing your experience! I'm glad Erica could assist you promptly and provide the reassurance you needed. We understand how busy life can get, especially with little ones, and we're here to help whenever you need it. Don't hesitate to reach out if there's anything else we can do for you!"
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Ron Creech

April 30, 2025

5  out of  5
rating by Ron Creech
"This firm handles insurance claims professionally with true concern for their clients. I highly recommend Tim Westfall Insurance Agency for all your insurance needs. Simply the best!!"
We responded:
"Thank you, Ron, for your wonderful feedback! I'm glad to know that you appreciate Sharon's professional handling of insurance claims and our genuine care. Your recommendation means a lot to us. If you or Trishia ever need assistance or have questions, you know how to find us. We're here to help!"
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ron

April 29, 2025

5  out of  5
rating by ron
"Erica was great at helping me get set up with State Farm for my house and auto insurance. Made it easy. Thanks"
We responded:
"Thank you, Ron! I'm happy to hear that Erica made the process of setting up your home insurance and auto insurance with State Farm easy. We're grateful for your feedback and are here to assist with any future needs or questions you might have. Welcome to the Tim Westfall State Farm Family!"
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Matthew Hale

April 25, 2025

5  out of  5
rating by Matthew Hale
"Erica has done nothing but been completely professional, and easy to communicate with! She is very understanding and outstanding as well! 💯 11/10"
We responded:
"Thank you, Matthew, for your wonderful feedback! I'm glad to hear that Erica has been easy to work with. Her understanding nature truly makes her an outstanding part of our team. If you need any assistance in the future, feel free to reach out!"
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Janelle He

April 23, 2025

5  out of  5
rating by Janelle He
"Erica is great and professional. She helped me with a new renters insurance and was well aware of my specific needs. Everything was done the way I wanted."
We responded:
"Thank you, Janelle, for sharing your experience! I'm glad to know that Erica was able to assist you with your renters insurance and meet your specific needs. We appreciate your feedback and are here to help with any future questions or needs you may have. Welcome to the Tim Westfall State Farm Family!"
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Lashanta Bailey

April 22, 2025

1  out of  5
rating by Lashanta Bailey
"Mind you, I was told to go online and write a review, humm just so they can get my $270. Erica is not professional. How she set me up for auto insurance, renter insurance. Then put down the wrong information. On purpose. She put down I was born in 1999. I get a letter in mail of a refund. Of the renters insurance. I called she states they was waiting on underwriting. No wonder yall had the wrong information. But had my correct checking account information For payment. Then some lady called, just to lure me to providing her all the information a whole month later. They fraud me from the beginning. Erica did as well. She fast talked me. She not one time called me or reach out. Then last week I was told they not added full coverage back on my car after she ran my driving record a month later. That didn’t stop anything. Same day I was able to get full coverage with much lower rate. They was a scam from the time Erica got on the phone. They will tell u anything just to collect. I will never do business with this office. Tim answer the phone and said please hold someone will assist you. He knew all along. I wish they would have been honest from the time I called so I could have went else where. Erica, Tim and Bethany is the worst. Fast talked me. Bethany irritated the hell out of me. Erica was never available. Poor customer service. And they knew they was wrong. They asking me about an accident that happened two years ago that did not have anything to do with them. When they made insurance companies they made plenty. Run away. You don’t want the experience I have had. I take back my 5 star due to the lies Erica has told."
We responded:
"I'm genuinely sorry to hear about the issues you've faced with our office. There can be issues when you start a quote online yourself and I'm sorry that it took so long to resolve the problems that came about due to the misinformation on your application. "
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Cherrie Camis

April 15, 2025

5  out of  5
rating by Cherrie Camis
"Avery helped me with my insurance policy and was available when I needed to contact him with any concerns. I appreciate his effort and fast work in getting my request done! Thank you Avery!"
We responded:
"Thank you, Cherrie, for sharing your experience! I'm glad to know that Avery was able to assist you with your renters insurance policy and address your concerns promptly. Your appreciation for his effort and quick response means a lot. If you have any more questions or need further assistance, feel free to reach out anytime!"
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Jessie Nichols

April 14, 2025

5  out of  5
rating by Jessie Nichols
"Avery was great. Would recommend."
We responded:
"Thank you, Jessie, for your feedback! I'm happy to hear that Avery provided you with great service while quoting your renters insurance and auto insurance. If you have any questions or need further assistance, feel free to reach out. We're here to help! Welcome to the Tim Westfall State Farm Family!"
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Logan Hiers

April 11, 2025

5  out of  5
rating by Logan Hiers
"Erica made the process of getting quotes and implementing new policies easy! She was quick and was thorough with her explanations of coverages!"
We responded:
"Welcome to the Tim Westfall State Farm family! We are thrilled that you and Ellie are trusting us with all of your insurance needs! know that we are always just a phone call away when you need help or have questions!"
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Charles Williams

April 10, 2025

5  out of  5
rating by Charles Williams
"I had the pleasure of working with Jenny at Tim's Westfall agency she was extremely helpful and knowledgeable made things very easy to follow answered all my questions and I would recommend her and this agency and especially dealing with Jenny to all my friends and family members"
We responded:
"Charles, thank you so much for this glowing review. Jenny is a wonderful asset in our office and we are glad she was able to help you with all of your insurance needs! Welcome to the Tim Westfall State Farm family!"
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Lena Brooks

April 10, 2025

5  out of  5
rating by Lena Brooks
"I highly recommend this agency. Avery is top notch in customer service and super reliable."
We responded:
"Thank you, Lena for this wonderful review! We are lucky to have Avery as part of our team. Glad he could help you with all of your insurance needs while giving you great customer service! Welcome to our State Farm family!"
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cindy coulombe

April 10, 2025

5  out of  5
rating by cindy coulombe
"Erica was EXTREMELY helpful and patient with us. I bet I called her at least 10 times with questions! She answered and explained everything I asked her! And provided us with different quotes that I asked. Thank you so much Erica!!!"
We responded:
"Thank you, Cindy, for sharing your experience! I'm happy to hear that Erica was able to assist you with patience and clarity. It's wonderful to know she provided the information and insurance quotes you needed. If you have any more questions or need further assistance, feel free to reach out anytime!"
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Marty Boone

April 10, 2025

5  out of  5
rating by Marty Boone
"Thank you so much for helping me today even though it was past closing time. Thank you too for getting me up to date on my paperwork. You’re always so kind and kindness goes a long way."
We responded:
"Thank you, Marty, for your kind words! I'm happy Erica was able to assist you, even after hours. Keeping your paperwork up to date is important, and I'm glad we could help. If you have any more questions or need assistance in the future, feel free to reach out anytime."
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Inner Growth

April 7, 2025

5  out of  5
rating by Inner Growth
"They are so kind and they stay on top of everything for their customers. Thank you Sharon for going above and beyond"
We responded:
"Sodonya, Thank you so much for your kind words! I'm glad to hear that Sharon's dedication and efforts have made a positive impact on your recent claim. We're committed to providing attentive service and are here for any of your insurance needs. Feel free to reach out anytime!"
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Victoria Mauro

April 2, 2025

5  out of  5
rating by Victoria Mauro
"Erica is wonderful. She handles my vehicle and my business insurance. I couldn't manage my insurance needs with out her."
We responded:
"Thank you, Victoria, for your kind words! I'm glad to hear that Erica has been able to assist you with both your auto insurance and business insurance needs. We're grateful to have her as part of our team. If you ever need further assistance or have any questions, please feel free to reach out."
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Paloma Martinez

March 27, 2025

5  out of  5
rating by Paloma Martinez
"I had the pleasure of working with Avery while searching for renters insurance for my very first apartment, and I couldn’t have asked for a better experience! Avery took the time to explain every detail of the policy and ensured I fully understood my options. His patience and willingness to answer all my questions gave me confidence in my decision. He made what could have been a stressful process feel smooth and easy. I truly appreciate his exceptional customer service and would highly recommend him to anyone looking for insurance. Thank you, Avery!"
We responded:
"Thank you, Paloma, for sharing your experience! I'm delighted to hear that Avery was able to assist you so effectively with your renters insurance. His dedication to explaining every detail and ensuring your comfort with the process is truly commendable. We're grateful for your recommendation and are here to help with any future insurance needs you may have."
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Susan Russell

March 26, 2025

5  out of  5
rating by Susan Russell
"Buying a new home in a new state is stressful but Erica and State Farm made finding the home and auto insurance a breeze! The friendly service, the attention to detail, and the low rates made our experience not only easy but also a relief. Thank you Erica Aronson and Tim Westfall Insurance! Y’all are the best!"
We responded:
"Thanks for the kind words, Susan! We’re happy to hear Erica was able to help you with your insurance needs. Our team looks forward to providing you with the customer service and insurance coverage you deserve!"
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Michele Donovan

March 21, 2025

5  out of  5
rating by Michele Donovan
"The entire team at the Tim Westfall State Farm Insurance Agency has been so very helpful when I needed them most. From start to finish, they kept in touch with me to make sure things were going smoothly and that I was okay. When I called the office to report the accident the first question Sharon asked was if I was hurt. Genuine concern for the customer first. Sharon made a stressful situation a lot easier to deal with."
We responded:
"Thank you, Michele, for sharing your experience! I'm happy to know that our team was able to support you during such a challenging time. Sharon's genuine care and dedication truly make a difference, and I'm grateful to have her as part of our team. If you ever need anything else, please don't hesitate to reach out."
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Nancy S

March 20, 2025

5  out of  5
rating by Nancy S
"Relocating to Greensboro and Tim Westfall Insurance was recommended. Everyone has been great, from Tim, Sharon and especially Erica. Made us extremely comfortable. Erica was wonderful, getting everything together and explaining every little detail. Also helping out with the DMV. A definite asset to this office."
We responded:
"Thank you, Nancy, for sharing your experience with us! I'm happy to hear that our team, especially Erica, made your transition to Greensboro smooth and comfortable. It's great to know that Erica's assistance with the DMV and her detailed explanations were helpful. We're here for any future needs or questions you might have!"
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Laura Traylor

March 19, 2025

5  out of  5
rating by Laura Traylor
"A BIG THANK YOU to Erica for all her help today! Not only did she take care of what we needed to be changed with our policies, she had really good suggestions with absolutely no pressure. Great agency!"
We responded:
"Thank you, Laura, for sharing your positive experience! I'm happy to hear that Erica was able to assist you effectively and provide valuable suggestions. We appreciate your kind words and loyalty to our insurance office and are here for any future needs or questions you might have."